Salut les kiteux.
J'ai échangé quelques courriels avec SUNWING et je me suis fait pratiquement envoyé chier (ainsi que tous les KiteBoarder du pays!).
Voici en copié-collé mon échange avec une représentante au service à la clientèle: ---------------------------------------------------------------------------------------------------------------------
Question no1 : SVP, pourriez-vous clarifier votre politique par rapport au transport de l'équipement de Kitesurfing. ----------------------------------------------------------------------------------------------------------------------
Good morning
If you have your tickets already, the policy for sport equipment is there, if not you can have it on the internet under Sunwing baggage allowance.
Vacances Sunwing -----------------------------------------------------------------------------------------------------------------------
Ma réponse: -------------------------------------------------------------------------------------------------------------------------------
Hi ______
Sorry but this is not an aswer acceptable from a serious custumer
service office.
We are a HUGE community of travellers who actually need a clear
position from your companie about Kitesurfing.
Reading your policy, we cannot find no use of the term" Kitesurfing."
We can only figure that it's gonna cost an extra 200$ !
QUESTION:
All of us wanna know why SUNWING don't recognise this sport, since
it's becomind a lot more popular than golf?
Kitesurfers are investing HUGE amount of money to travel south with
their equipment (wich is lighter then a golf bag / but about the same
size).
Big business that every other Lines have already targeted...
I invite you to follow the discussions on these forums :
viewtopic.php?f=1&t=2067
http://www.kiteforum.com/viewtopic.php? ... 3&p=670500
Those post have been seen undreds and undreds of times...
All we want to know is: why Kitesurfers should pay 200$ when golf
players don't even have to care about this?
Hope to receive a real answer from you guys.
Regards,
Hugo _______ -------------------------------------------------------
RÉPONSE FINALE: --------------------------------------------------------
Hello Mr _____________
Sorry to disappoint you but those are Sunwing rules, your Kitesurfing equipment will cost you $100.00 per flight.
There is nothing else I can do to help you.
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Je ne mettrai pas ma dernière réponse ici.... elle est trop vilaine. Je vais plutôt travailler à la BONNE réputation de Sunwing auprès des Kitesurfers!!!
